Lawyer Arm shares how to claim your legal rights correctly from the start.
In the world of insurance, many people believe that having a policy is a shield of protection when unexpected accidents happen, especially road accidents.
However, in reality, there are many cases where the insured must handle everything on their own, and worse, insurance companies sometimes refuse to take responsibility, leaving the policyholder to share the financial burden with the injured party.
This true story happened to a man who held a car insurance policy. He hit a pedestrian, causing injuries that required hospitalization. The police ruled him at fault. Everything seemed to proceed normally toward a claim until the insurance company refused to help, even with the advance payment for medical expenses.
The Insurance Company Refused to Advance Payment Despite Having the Claim Document

The insured man said he had all the required documents, a claim form and an accident report but the company told him both he and the injured person must “advance the payment first.”
Even with the claim form in hand, the insurer would not issue a guarantee letter for the hospital to claim directly. As a result, both the insured and the victim had to pay medical expenses from their own pockets first.
This might sound unbelievable, but such cases do happen. It’s a clear reminder that:
“Having insurance doesn’t automatically mean you’ll be protected in every case.”
When the Insured Becomes a Double Victim?

Since the police ruled him at fault, the insured had the legal duty to compensate the injured party.
But instead of the insurer managing the claim as promised, both the insured and the injured person had to jointly demand compensation from the insurance company.
This turned the policyholder into a “double victim” losing money, time, and peace of mind.
Lawyer Arm’s Advice: File a Joint Lawsuit as a Consumer Protection Case
Lawyer Arm suggests that if both the policyholder and the injured person file a lawsuit together against the insurance company, it can be considered a consumer protection case, as both are consumers suffering from unfair business practices.
If the court finds that damage truly occurred, the insured can claim full compensation including Lawyer’s fees.
In many cases, the court orders the insurer to pay for legal costs, though it depends on the evidence and court discretion.
That’s why having a lawyer from the very beginning is essential to ensure that every step follows the law and that your rights are fully protected.
Lawyers Can Legally Charge a Percentage of the Awarded Amount
Under Thai law, lawyers can legally charge a percentage-based fee from the recoverable amount.
Therefore, policyholders can make a transparent agreement with their lawyer, for example:
- Setting a fair percentage from the total recovered amount; or
- Paying a flat fee for the entire case.
This clarity helps avoid disputes later and ensures smoother case progression.
Don’t Wait Too Long Before Consulting a Lawyer

Lawyer Arm also warns:
“Don’t wait until you fully recover or years have passed before filing your claim. Once you’ve recovered, you may lose the right to claim compensation for permanent disability.”
In practice, many people wait too long only to receive partial compensation.
Always seek legal advice immediately after an accident, so your lawyer can verify your claim and documentation right from the start.
Insurance Companies Sell Easily but Claims Are Hard

Many insurance companies market themselves as “fast and reliable”, but when accidents actually happen, they often give excuses such as:
- “We’re overloaded with cases.”
- “It’s not our department’s responsibility.”
- “We need to wait for documents from the hospital.”
In the end, the policyholder ends up doing all the paperwork and follow-ups.
As Lawyer Arm often says:
“When you sell insurance, you sell trust but when a client has an accident, you must serve them, not make excuses.”

Key Advice for Every Policyholder
1.Keep all evidence — claim forms, police reports, medical certificates, receipts.
2.Notify your insurer immediately after an accident and ask for a claim number.
3.Don’t sign any documents you don’t fully understand especially waivers or settlements.
4.Consult a lawyer right away if the insurer refuses to pay or delays the claim.
The Takeaway
Having insurance doesn’t guarantee fair treatment but knowing your rights and having a lawyer by your side can help you recover your losses and gain true justice.
In a world where companies compete to sell insurance, don’t forget as a policyholder, you must also learn to understand and defend your rights.
Consult a lawyer today so you’ll never be taken advantage of by an insurance company again.























































